Frequently Asked Questions


What is the Packed Promise program?

It is a food benefit program that creates an experience similar to online grocery shopping, where each month, participants select a desired food package, and then place an order via the Packed Promise website or by calling Packed Promise staff. A food package of shelf-stable foods is delivered directly to participants’ doorsteps. Included in each monthly package is a bonus FRESH check, with a cash value of $15, to purchase fresh and/or frozen fruits and vegetables at WIC grocery stores or Farmers’ Markets within the Chickasaw Nation.


Does participation in Packed Promise affect government food benefits?

Participation in this program will have no impact on any government assistance you and your child may currently receive.


How much does it cost to participate?

The program is free to all approved applicants. All food, packaging and shipping is also included at no charge.


Who qualifies for Packed Promise?

Chickasaw students residing in the Chickasaw Nation boundaries, pre-K through grade 12, who complete an application and are eligible for FREE school meals.


Where can I use my FRESH check, and when does it expire?

The $15 FRESH checks can be used at WIC grocery stores and farmers’ market vendors within the Chickasaw Nation to purchase fresh and/or frozen fruits and vegetables. You can see a list of all vendors here or see vendor lists included in the food packages.


Do I have to get the same food package every month?

No. Participants can choose a different package every time. If there are multiple children in the household who participate, a different package can be chosen for each child.


Is there auto-ship, or do I have to call each month?

Yes. Automatic shipments are available. When you complete your first order, you can opt to sign up for automatic shipments for the next three months.

If you would like to opt-out of automatic shipments after you have signed up or if you would like to change your automatic shipment order, please call (844) 230-3785 or email PackedPromise@Chickasaw.net.


How do participants order the food package?

Enrolled households can order their preferred food package online at www.PackedPromise.com or by calling the Packed Promise staff at (844) 230-3785.


Who packages and ships the food boxes?

The Chickasaw Nation partners with the Regional Food Bank in Oklahoma City. A broad network of volunteers help pack and deliver boxes directly to participants’ doorsteps.


How long does it take for the food box to be delivered?

A food box typically takes 7-10 business days to be delivered.


How do I learn more?

Call the Packed Promise staff at (844) 230-3785.